About the Roundtable

As increasing consumer demand accelerates e-commerce growth, the logistics of getting orders to customers becomes more complicated with demand coming from multiple channels and geographies

Popularized by Amazon Prime, same-day and next-day delivery has become the default expectation today. Customers are more likely to buy a product when they see free and fast delivery promises. Conversely, nearly 50% of consumers will shop elsewhere if delivery times are too slow. Merchants and retailers that don’t offer next-day delivery risk falling behind and losing customers.

Given that most D2C brands are competing on tight margins and slim differentiation, the right customer experience from ordering to on-time delivery is a crucial competitive edge. And this is all the more critical in these times with increasing customer acquisition costs, and supply chain inefficiencies leading to high returns, cancellations and poor repeat.

This ‘by-invite’ only virtual roundtable will bring together 10-12 leaders from the ecommerce sector to discuss how with location, organizations can:

Key Discussion Points

Leveraging fast eCommerce supply chain to drive incremental revenue

Creating right fulfilment network & inventory distribution to improve speed and cost

Lower overall logistics costs with a lean supply chain

Offer delightful experience with modern post-shipping solution with tracking, WhatsApp engagement, transparent ETA, and solutions to reduce RTOs

Agenda