Amplifying Customer Support With An Omnichannel Experience
12th April 2022 I 06:00 pm - 09:00 pm (IST)
Hotel Holiday Inn, Mumbai
About the Roundtable Discussion

Are you where your users are? An omnichannel experience ensures you provide consistent customer support to them right where they need it when they need it.

WhatsApp, Facebook, your official website, or mobile app, an omnichannel chatbot can connect with your users everywhere. It allows them to easily access customer support in an instant and get answers from the chatbot. Businesses that use omnichannel engagement strategies can retain up to 85% of their customers!

You can deploy a chatbot across different channels with a unified omnichannel platform to manage all customer support conversations with 360-degree support.

In this round-table, 8-10 subject matter speakers will come together to discuss the potential and use of omnichannel chatbots to enhance the customer support.

Key Discussion Points
Enhance Reach out to your target audience
Centralize the data
Pleasant and easy-to-use buying experience
Streamline complete process to avoid duplication
Coming Soon
Anand Mohan Sr. Vice President CarTrade Tech
Martand Singh Vice President Digital Business Axis Mutual Fund
Meghna Chettri Chief Manager ICICI Bank
Nandkishore Purohit Chief Digital & Technology Officer IIFL
Prabhakar Tiwari Chief Growth Officer Angel One
RaviRaj Dhiria Head - Brand, Marketing Programs, Web and Digital Initiatives HDFC Securities
Rashmi Chakraborty Regional Manager Faircent
Urvashi Singh Director of Sales - India
Vivek Bengani CAMS Insurance Repository
06:00 PM Registration & High Tea
07:00 PM Introduction & Welcome note by IAMAI
07:15 PM Panel Discussion
08:15 PM Networking Dinner & Cocktail
About Verloop helps businesses deliver delightful experiences across channels. Our conversational AI platform uses advanced NLP and ML to automatically resolve customer issues with natural language.

With, brands have the ability to scale their support, reduce their operational expense and gain complete visibility into their customer support operations. combines the power of agent assist, machine learning model, speech recognition, and Natural Language Processing (NLP) to transform the way support is delivered.

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Manish Teckchandani | | +91 70204 80022